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Tag: Media (Page 2 of 2)

Good News: You Get to Decide What’s “News!”

A couple experiences demanded of me this post, though I fear I the question won’t be answered here due to complexity and variance.

First: lingering thoughts about my recent post about ForbesLife magazine, in which advertising functions as actual content.  What is normally seen as interrupting noise seems to be a legitimate value add in that publication, which is why I identified it as kin to bridal and fashion mags.  How far does that phenomenon extend?

Second: the first comment on a video I posted on the News First 5 (local NBC affiliate) Facebook page – “this is still news?”  That, in response to a piece of video that was broadcast 36 hours earlier about a victim fighting off a pair of would-be home invaders about 48 hours earlier.  If you follow the link, you’ll see my unnecessary, but polished defense.

So, what is news? In the first scenario, it’s advertising.  In the second, it’s extremely perishable.  There are nearly as many answers to the question as there are people to give it consideration.

Those answers, though, are decreasingly dependent upon or influenced by the one-time gatekeepers who produce and sell a traditional form of “news.”

action news, TV news, television news, news, local news, graphics, live local latebreaking

Action News!

I’ll spare us all the rote litany of tired criticisms (think “if it bleeds it leads”) that have been lobbed at mainstream media for decades.  I’ll take a short cut straight to: you get to decide what’s news.

House fire or traffic accident in a part of town I’ve never visited?  Not news.  Big sale at a retail shop or new location of a restaurant I occasionally patronize?  Definitely news.

((Off-topic, but worth noting here: Action News is all over the former, but won’t touch the latter.  The former’s a consequence of broadcasting to an anonymous mass of people whose only definite common trait is that they share a defined geographical territory.  The latter’s a consequence of a “church and state” separation of advertising and content creation to erect and defend an idealized notion of objectivity.))

Want to follow attention-getting, dramatic story lines this election season?  Want to understand more truly the issues and candidates instead?  Totally your call either way.

See?  You get to decide.

You get to choose from an increasing array of sources through an increasing number of channels.  You get to pick what to read and what not to read.  You get to determine what to see and what not to see.  Viable information consumption options range from spoon-fed to ultimate control.

So why a common body of “news?”  Agenda setting remains an influencing factor.  Every other outlet chasing down whatever one of them shows interest in means many of us will read or see the same things.  The dispersal of the one Associated Press story across several hundred news sites also assures a common base of news.  The incessant retweets of the moment’s celebrity death spread insanely fast as they jump across different social channels, at least in part due to the self-important rush to “beat” the wire.  If the use of all sources, channels and stories was charted by consumer or consumer groups, the boolean overlap is what’s generally regarded as “news.”

To the degree I control my consumption, I define news as information previously unknown or perceived differently that possesses one or more of three characteristics:

  • Important: big things that happen about which I should probably know – things beyond my control that affect me or people I love in a significant way
  • Helpful: information upon which I can act or through which I become more prepared for what’s next – makes me “better” in some way for having learned it
  • Remarkable: the kind of thing I’d pass along to a family member, friend, neighbor or co-worker – because it’s unexpected, hilarious, fascinating, outrageous or similar

But that’s just me.  Have you a definition for “news?”

BP’s Photoshopped Command Center: Why It Matters

So, BP gets called out for Photoshopping an image of their Command Center for use on their website.

Here’s a straight take from CBS News.

Here’s a more colorful approach from Treehugger.

Here are the before and after images (actually arranged as after and before):

British Petroleum, oil, Gulf, spill, disaster, PR, public relations, Photoshop, Adobe, manipulate, alter, image, photo

Before and After Photoshop: BP Command Center

I’ve seen two primary, polar reactions to this story:

  1. “It’s no surprise coming from those no-good, lying, reckless, corner-cutting, profit-hoarding goons!”
  2. “What’s the big deal?  They’ve obviously got bigger fish to fry!” (or fish to slick and suffocate, as it were)

I’ll take a minute to stand more toward the middle, but clearly on one side.

Altering an image is directly opposed to fundamental principles of management and public relations.  For the past 5 years, you couldn’t spend 5 minutes with any Harvard Business Review publication without feeling the movement toward transparency and authenticity.

Social media, in particular, has really brought these concepts in practice to the fore.  Fold in some Seth Godin-style storytelling-as-marketing and the picture is even more clear:  every individual and organization has the opportunity to tell the world who they are, what they’re about, where they’re from, why they’re here.  Beyond that, they can always share what they know, when they know it, directly with people who care.

If, however, these efforts are not received as honest and forthright from a good corporate citizen, this may be done for you (witness: BPGlobalPR on Twitter).  Regardless, companies of all sizes have embraced this opportunity and grown as a result.

As small an infraction as filling in a few Command Center monitors with some action shots may seem, it’s not honest.  When your every move is under the most extreme scrutiny you’ll ever enjoy, why doctor the images that are helping tell your story of response and recovery?  Apparently, trucking in workers for a Presidential photo op isn’t enough.

The BP spokesperson’s response to this story wasn’t awful: “Normally, we only use Photoshop for the typical purposes of color correction and cropping.”  Transparency, authenticity and honesty should be employed constantly, not “normally.”  Yes, it’s asking a lot, but truth is ultimately easier and best.

Among many the issues:

  • BP’s recent safety record is horrific compared to industry peers, so the talking point that the company has been “laser focused” on safety under Hayward is absolutely hollow.
  • Original estimates on the amount of oil pouring into the Gulf (5,000 revised to 50-100,000) now seem as ridiculous as the original cost estimates of the wars in Iraq and Afghanistan ($50-60,000,000,000 revised to $2-3,000,000,000,000).
  • BP has actively restricted access to images and information.
  • BP continues to buy pay-per-click campaigns (Google, Bing, Yahoo, YouTube) to try to steer searches to BP-produced information (to be fair, it’s a fine idea – I mention it because they took some heat for it).
  • BP withheld video of the leak for weeks, only released it through government mandate and continued to withhold HD video from scientists working on the problem.
  • Though off-point with regard to honesty, Hayward’s “I want my life back” and weekend of yachting earned charges of being aloof, insensitive and out of touch (um, 11 people lost their lives permanently in the initial explosion).  He even described the spill as “relatively tiny.”

The list goes on and the point remains: the PR response to the worst oil spill in U.S. history has been neither excellent nor honest.  The scope of this disaster is unprecedented.  It could have happened to any oil company working off shore.  Some PR blunders and gaffes can be reasonably expected.  Active obfuscation, however, is beyond “blunder.”

Bottom line: I find the Photoshopped image to be a micro-representation of an attitude, philosophy and practice completely opposed to the best path forward: transparency and authenticity.

Related Video

CNN’s Anderson Cooper has been very aggressive in covering this story.  A couple videos are linked in the body of this post and here’s a link to another specifically about transparency.  Plus, one embed:

BP CEO Tony Hayward fronts a friendly message with clean birds, clean beaches and colorfully suited workers (kin to the Intel Inside Pentium MMX dancers):

Thoughts?   Feel free to share them.

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