ethanbeute

Marketing | Environment | Culture

Tag: Facebook (page 1 of 2)

Facebook Ad Targeting by Hashtag: Context Matters

I expect you’ve seen ad targeting by hashtag. If you’ve not got your own example top of mind, you will if you start looking. Leave a comment below or tweet me up if you have.

My recent example started with a short afternoon walk outside my office. Yesterday, I saw an odd scene in a nearby park, so I shot and shared it.

sweatpants, tree, Colorado Springs, Instagram, ethanbeute

The image went up on Instagram with this description:

“#Sweatpants in a #tree. #Really.”

The intent of the image is to conjure either a comical or a sordid story for its viewers.

The image is generally unfavorable toward sweatpants; it doesn’t likely produce sweatpants-desiring thoughts or behaviors.

But … Continue reading

My Love Of and Cynicism Toward Facebook – On Promoted Posts

 

I love Facebook.  But I’m also a cynic.

 

My Love Of and Cynicism Toward Facebook – A Video On Promoted Posts

 

 

I’ll keep the text short here and allow my video above and the Facebook video and Mark Zuckerberg’s statement about it below to do most of the talking.

Continue reading

Content Lobbying: Facebook’s Fresh Form of Content Marketing

 

In Our Nation’s Capitol 

I spent last week in Washington DC for the National Association of Realtors Midyear Legislative Meetings and Trade Expo, as BombBomb video email marketing software is a great fit for real estate associations, brokers, and agents.  Our nation’s capitol is a fitting place to have learned about a fresh form of content marketing – content lobbying!

 

US Capitol, capitol building, capital, Washington DC, Lego, Legoland

Not exactly a simulation of Facebook lobbying efforts at the United States Capitol.

 

Facebook and Content Lobbying

As a breakout on the Facebook IPO, the Wall Street Journal published a one-column story Continue reading

Facebook and Twitter Counts of the NBA, NFL, NHL, MLB, MLS

 

The start of the NBA season on Christmas day, as well as loads of new advertising campaigns, somehow spurred my curiosity about the Facebook fanbase and Twitter followers of the professional sports leagues.  So, I went and tracked down some counts.

To be clear on my philosophy, more is not inherently better – it’s just more.  100 passionate fans are far more desirable than 1,000 relatively indifferent ones.

 

Setting the Scene

While Major League Baseball (MLB) is still considered by some to be “America’s game,” the television ratings for the National Football League (NFL) make that notion seem quaint; the NFL is a juggernaut.

The National Basketball Association (NBA), just starting a strike-ish-shortened season and repairing its slightly tarnished rep, is about as strong as it’s been in the past several years and looks very good in these charts.

The National Hockey League (NHL) and Major League Soccer (MLS) are both quite niche in their followings, the former being far more historic, mainstream, and powerful than the latter.

 

A Note Off the Top

I don’t provide much analysis here.  Even the observations in this post are limited.  I’ve simply gathered this info, added some color, and shared it.  Please let me know your thoughts as a comment on this post, on Facebook (if we’re friends), or on Twitter (everyone’s welcome!).

 

Now to the Charts

To get started, an overview image of the information I collected:

NFL football, NBA basketball, NHL hockey, MLB baseball, MLS soccer

Facebook Likes and Twitter Followers/Following for Professional Sports Leagues (Dec 2011)

 

Next up, the same Facebook fans, Twitter followers, and Twitter following information in simple bar charts:

 

National Basketball Association, National Football League, National Hockey League, Major League Baseball, Major League Soccer, Facebook fans, Facebook likes, Facebook following

Total Facebook Likes for the NBA, NFL, NHL, MLB, and MLS (Dec 2011)

 

Though I ordered these alphabetically, the curve from NBA to MLS is obvious and steady.

The NBA has nearly triple the Facebook likes as the second-place NFL.  This is likely due to a younger, more global presence and following for the NBA.

 

Twitter followers, National Basketball Association, National Football League, National Hockey League, Major League Baseball, Major Leagues Soccer

Total Twitter Followers for the NBA, NFL, NHL, MLB, and MLS (Dec 2011)

 

Though the NBA still leads the way here, the NFL and MLB show up a bit better.

Again, I did not take a look at the quality, quantity, or nature of their Tweets – including such things as ratio of personal @mentions to marketing blast tweets – this is just the number of people who’ve clicked “Follow” without subsequently clicking to “Unfollow.”

 

Twitter, Following, Followings, People Followed, National Basketball Association, National Football League, National Hockey League, Major League Baseball, Major League Soccer

Total Twitter Followings by the NBA, NFL, NHL, MLB, and MLS (Dec 2011)

 

Here is where it starts to get interesting.  The NHL just jumps right off this chart (and the MLS pops up nicely).

I expect it’s because the NHL’s social media is (or was) being handled by Vaynermedia, which obviously subscribes to and lives out the giveback, thank you philosophy of Gary Vaynerchuk.  They’re obviously following back; I expect they’re also listening, responding, and engaging more than any other league on Twitter (again, MLS is probably with them on this).

Note: see a cool interview of Matt Sitomer of Vaynermedia by David Siteman Garland of The Rise to the Top about “How to Land Badass Clients Like the NHL and the New Jersey Nets” here.

Meanwhile, the NFL barely gets a stripe to represent the number of people they’re following on Twitter (just 150!).

 

Twitter Following, Followings, Twitter Followers, National Basketball Association, National Football League, National Hockey League, Major League Baseball, Major League Soccer

Ratio of Twitter Following to Twitter Followers for the NBA, NFL, NHL, MLB, and MLS (Dec 2011)

The previous chart sets up this one.  This is Twitter Following (number of people each league is following) divided by Twitter Followers.  Again, the NHL and MLS own this chart.

The MLS bar is largely a function of their relatively few Twitter followers.  The NHL is following more than 4x as many people as the MLS.  Still, both of these leagues – far smaller than the NBA, NFL, and MLB by most measures – are obviously employing a participatory strategy on Twitter.

As a function of their strong Twitter following and limited (or absent) follows back, the NFL does not even register.  The NBA and MLB are just slivers.  They’re broadcasters – just blasting out information.

 

Final Thoughts

It would obviously be interesting to go deeper in at least three ways:

  • putting this information into the context of revenue, attendance, and viewership of each league
  • evaluating the character, quality, quantity, and frequency of posts in the context of this information
  • looking at the social media approach of the individual franchises relative to those of the leagues

 

As a husband, father, full-time marketer, part-time MBA candidate, and very occasional blogger, I’ll leave that to you!  Let me know what you dig up and process.

 

In the meantime, let me know your thoughts about what I’ve gathered and shared here as a comment on this post, on Facebook, or on Twitter.

Thanks!

 

Links

National Basketball Association:  NBA.com  |  Facebook  |  Twitter

National Football League:  NFL.com  |  Facebook  |  Twitter

National Hockey League:  NHL.com  |  Facebook  |  Twitter

Major League Baseball:  MLB.com  |  Facebook  |  Twitter

Major League Soccer:  MLSSoccer.com  |  Facebook  |  Twitter

 

How Bad Positioning Can Obscure Good Data

It worked.  Link bait positioning drew me in to a series of posts from Dan Zarrella, “The Social Media Scientist,” who uses data to punch holes in “unicorns and rainbows” myths about social media.

A trio of posts (two relatively new, another a few months old) all attempt to shoot down the idea that marketers should “engage in the conversation.”  Those three are summarized nicely (here) by Justin Wise.

In looking at Facebook, Twitter and blog conversations, Zarrella observes that likes, @replies and comments are insignificantly or negatively correlated with some desirable outcomes (more links, views, followers).

Here’s a grab from his post on Twitter conversations:

@mentions, @replies, Twitter, engagement, conversation, Zarrella. study, data, charts, graphic, infographic

Zarrella lays out some data about "engaging in the conversation" on Twitter, comparing percentage of @replies to followers.

I’ll leave the specifics to Zarrella’s original posts (Facebook, Twitter and blog conversations) and Wise’s overview.

I simply want to observe that there’s good, interesting and potentially useful data there, but it’s obscured by link bait positioning – that “engaging in the conversation” does not work.  All three posts attempt to destroy unmeasured, touchy feely notions that marketers must “engage in the conversation” to succeed with social media.  The positioning is great for posting headlines and links to generate clicks through, but it’s not especially fair or accurate.  Because the headlines are more specific and fair than the data positioning, link bait may be too pejorative a word for someone whose work I respect very much.  Still, the work doesn’t support directly the notion that “engaging in the conversation” is fruitless and, perhaps, even counterproductive.

A few quick supports:

1 The measures in the Facebook and blog conversation posts have nothing to do with a page admin or blogger “engaging in the conversation.”  Instead, Zarrella observes interactions as a whole.  So, it’s interesting that higher numbers of comments are negatively correlated with higher numbers of views and links, but it says absolutely nothing about the value of marketers engaging conversations.

2 His correlations of Facebook likes and comments to total views are based on just two pages – HubSpot and OnStartups (note: I “like” both pages).  Those two pages have a combined total of 50,000 fans.  Those two pages are also remarkably similar in topic area (online/inbound/content marketing, entrepreneurship, SMB), so the behavior – if not identities – of both pages’ fans is likely very similar.  To make statements about how effective conversation is for hundreds of thousands (if not millions) of fan pages among the hundreds of millions of Facebook users from this narrow sample is a stretch at best.

3 The Twitter piece is the most interesting, but even the graphic (included here, above) provides contradictory takeaways.  Don’t bother replying, because those with more followers don’t reply much, if at all … or reply a lot, because those who do also tend to have more followers.  It also ignores strategy outright.  For example, @replies are the foundation for anyone using Twitter for customer service.

So what’s the use of the collective wisdom conveyed in Zarrella’s three posts?  Read ’em for yourself!  I only observe that it’s far more nuanced than their “engaging in the conversation may be a waste of your time and resources” positioning.

The Bottom Line

The single best takeaway from all three posts is more a reminder than anything else: your most successful tactic is providing great content … or links to great content.

These kinds of posts are plentiful.  Many of these posts are very interesting and potentially useful.  Most importantly, many provoke thought and, somewhat ironically in this case, stimulate conversation.  They should not, however, be the basis for calling into question your entire strategy and reacting in immediate or dramatic fashion.  It’s content marketing, hence the tendency toward link bait positioning.

Have a strategy for how you’re using social media.  Established desired outcomes.  Measure actual outcomes.  Learn, optimize and iterate.

Also, stay informed about others’ outcomes, like those observed by Zarrella.  Then, converse!

(Thanks to Michael Worley Jr for bringing this to my attention by tweeting a link to great content)

Results from Free Facebook Ads

If you read magazines like Wired or Inc. (yes, both still appear in print on actual paper), you may have noticed offers from Google and Facebook on those little pull-out/fall-out cards that are annoyingly tucked, glued or stapled into just about every magazine.

The offers are basically identical and provide a unique code to cash in for $75 in Google Adwords or $50 in Facebook Ads.  It’s a smart way for each company to invite prospects into their easy and cost-effective ad systems.  It’s free money for me and wholly trackable sampling for them.

While reading the recent issue of Inc. featuring a cover story from Jason Fried about how to get good at making money (note: I really enjoy his ongoing involvement with Inc.), I decided to take Facebook up on their offer.  I used the $50 ad credit to prop up a community page I made for my neighborhood, Ivywild Neighborhood – Colorado Springs.

Ivywild, Ad, Facebook, Facebook Ad, Neighborhood, Colorado, Sign, Advertisement

My set-it-and-forget-it Facebook ad for "Ivywild Neighborhood - Colorado Springs"

My approach was smart from the start, but lazy through the finish (I never A/B tested or adjusted any copy or imagery).  I set up the ad to target people who:

Why Bristol?  They’ve got the biggest Facebook fanbase – by far – of any neighborhood business (about 3,500).  Along with The Blue Star and J Gregory Salon, Bristol is also right across the street from the sign that marks, declares and names the neighborhood.  I used this familiar sign as the primary image in the ad; it’s also the primary profile picture of the community page.

The ad clicked through to the Info section of the Ivywild community page, which defines the purpose of the page, the informal boundaries of the neigbhorhood and a touch of history.  I favored this over the wall, because the page has limited user interaction at this point; it isn’t as “alive” as I’d like it to be.

I set it up as a cost per click campaign with a budget of $5 per day.  I let it run past the 10 free days and ended up paying $15 out of pocket.

Campaign results (rounded):

  • 180,000 impressions with a click through rate of 0.06%
  • 50,000 “social impressions” with a click through rate of 0.094%
  • Total clicks of 110 / Total “social clicks” of 48
  • Total CPC of $0.59 / Total CPM of $0.35
  • 97 fans before the campaign, 163 at the conclusion of the campaign
  • 60% conversion rate (66 fans from 110 clicks)
  • Cost per conversion of about $1

Facebook’s social metrics refer to impressions that include the names of people to whom you’re connected who already like the page.  As seen in the results above, the social piece is pretty powerful.  Though they accounted for 28% of the impressions, they accounted for 44% of the clicks.

This free, simple effort grew the page 68%.  It was fun, easy and interesting.

I recommend you pull the offer out of a magazine on a newsstand today … unless they’re only running it with paid subscribers (all the better for tracking and measuring), in which case I won’t advocate you pulling the offer from a magazine in someone’s mail box.

Here’s a simple something I wrote back in May 2010 about why I created the page.

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