A chorus of “I told you so” came down last week as headlines tied minimum wage hikes to job automation.
Fox News: “Minimum Wage Hike Backfiring? Wendy’s Increases Self-Service Kiosks”
Washington Times: “As minimum-wage hikes become mandatory, Wendy’s looks to expand self-service kiosks”
Investors.com: “Wendy’s Serves Up Big Kiosk Expansion As Wage Hikes Hit Fast Food”
The idea: raising minimum wage causes companies to eliminate jobs, bringing in job automation through self-service.
Keep in mind that Wendy’s itself only operates only 10% of stores, including zero in California (a minimum wage warfront), so they don’t fully bear these costs directly. Also, they cited competition to “access good labor” as a key driver of wage inflation. In other words, it’s hard to find good people, so they’re increasing wages to attract and retain them. And especially as the fast foot market softens overall, price competition remains fierce and cost pressures remain high.
Notable in the Wendy’s announcement was that mobile ordering and mobile payments are also coming.
And here’s where any confusion about correlation and causation breaks. And where a brief consideration of job automation begins.
There’s an inevitability to it all (maybe).
On being there in person, getting face to face, and falling back to simple video communication when time and distance keep us apart.
I enjoyed the privilege of producing and delivering a TED talk on these themes at the inaugural TEDxUCCS.
Right off the top: Thank you to EPIIC and UCCS for inviting me to participate.
Rather than provide a written version of the talk, I’m borrowing a concept from some of my favorite podcasts – the recording itself, plus “show notes.”
Included in these notes:
- Links to ideas used to construct the presentation
- Info and credits for the photos in the slide deck
- Additional, related links
- A few closing thanks
“If the whole human race lay in one grave, the epitaph on its headstone might well be: ‘It seemed like a good idea at the time.'” – British author, journalist, literary critic, and travel writer Dame Rebecca West
I’d been sitting on the significance of Lampshades on Fire by Modest Mouse for some time. Encountering West’s quote tipped this write up.
Authenticity. Engagement. Culture.
Marketing and management buzzwords? Yes. But they’re also table stakes. Cost of admission. Necessary but insufficient.
To recruit and retain the best people, your organization needs these things. But what do they look like in practice? How do you inventory your company’s situation and improve from there?
Recently, Gareth Jones and Rob Goffee tried to tackle this. Through their research 6 themes emerged to help define the best company to work for.